FCP Groton (FCP Euro): Good Customer Service

So last month I ordered two things from FCP Groton for my new 850. One was a set of OEM Volvo 850 floor mats and the other was a OEM door light.

When I got the package, it had a huge tear down one side, which had been re-taped by the carrier (I think it was UPS). The floor mats were inside, but the receipt and the small door light were gone.


I chalked this up to the typical UPS shenanigans and decided that for $20 it wasn’t worth filing a damage claim.

A little over a month later, I got an email from Chris Auger at FCP; basically just an automated customer service email:

Adam,Our records indicate that you placed an order with us on 5/28/2013 at our website http://www.fcpeuro.com for automotive replacement parts – order 461575. We wanted to make sure that you received the shipment and everything was to your satisfaction.I hope that you are happy with your purchase and I would like to hear about your shopping experience with us. You can share your thoughts by clicking on the following link: http://www.resellerratings.com/store/FCPEURO

If for any reason you are not satisfied with your purchase or shopping experience, please email us back directly and let us know. We are committed to upholding the highest levels of quality and service.

Thanks again for your order and loyal patronage.


Chris Auger

challenge accepted(1)

Being someone who never misses a chance to complain, I wrote back:

Hi Chris,Thanks for the email. Actually I did have an issue with the order that I’ve been meaning to write to you about. While I did receive all four floor mats, the box was badly damaged (there was a long gash down one of the edges, and it had been re-taped by the carrier). Unfortunately the packing list and the small replacement warning light housing were both gone (on the order it was 9151323 Volvo Interior Door Light (850 S90 V90 960) Genuine Volvo 9151323OE (1) @ $21.95 = $21.95). Maybe better packaging would have saved it, or perhaps taping the smaller items to the inside of the box somehow so they couldn’t fall out. Since it’s only $20, it’s not really worth it to me to file a claim against UPS, but I thought you should know that they were pretty rough on the package.Thanks,

Note that I didn’t ask for a new light or anything (since it wasn’t their fault at all; the packaging was very sturdy), but lo and behold:

AdamThank you for your email response. I apologize that your package was damaged during shipping and that the door light was missing. I am having a new light shipped out to you today. Please let me know if you have any questionsSincerely,



And…. I got my new light today! Time to replace that busted one.

Me gusta. Thanks FCP.


Volvo 850 exhausts: OEM vs. OBX vs. IPD vs. Eurosport

Let’s talk about 850 exhausts.  There are a lot of forum threads out there debating the merits of different exhausts, mostly coming down to the inexpensive OBX stainless exhaust (typically $350-450) vs. the more expensive IPD stainless exhaust. During IPD’s annual sales, you can get that exhaust for 15% off, or about $846, but normal retail is $995.  Why compare these two?  Because they are extremely similar looking… at least, on the surface.

Click here to read the full article.

Volvo 850 Turbo Platinum Edition


Maybe you saw this car for sale at this year’s IPD Garage Sale?  It’s a 1996 Volvo 850 Turbo Platinum Edition.  1500 Platinum Edition (also known as the TLA model) cars were built, with a special 3-layer pearlescent white paint (Paint Code 424 – Platinum Pearl Metallic) and were loaded with nearly all factory options.  Supposedly 1000 sedan models and 500 wagon models were made.  Presumably, the platinum edition refers to the “Platinum Anniversary” (70 years) of Volvo Cars, which was founded in 1926 (although the first car rolled off the line in 1927).

Click here to read the whole article.